samsung kicked off its galaxy note 7 exchangeprogram this monday... giving smartphone owners in its home market of korea and the uk, now...the chance to replace their fire-prone devices. it's the latest phase of a costly recall forthe world's largest smartphone maker, which halted the global rollout of its new phoneon earlier this month after reports of the devices catching fire. our kim hyesung hit samsung stores in seoulfor a look at what the demand was like for "battery-problem-free" devices. samsung electronics has started providingreplacements for its galaxy note 7 smartphones in korea.
the move comes two weeks after the companyannounced a massive recall of its large-screen smartphones in ten countries on september2nd, amid reports of its batteries exploding or catching fire while charging. around 400-thousand note 7 smartphones havebeen sold in korea, and users of the phone can get the same color replacement at korea'sthree main mobile carriers -- sk, lg u-plus and kt -- just by bringing in their device. lg u-plus customers can get replacements atany store in the country, and sk and kt customers can get new devices at the store where theymade the purchase by september 30th. "we are offering to replace the old note 7phones based on the date users activated the
device. more than a dozen note 7 users changed theirphones at our shop today. with samsung expected to provide 90 percentof its new note 7 units across the country this week, we will be able to replace oldphones for all users who bought them at our shop by saturday." the new galaxy note 7 phones show the batterycharging icon in green rather than the original white, to differentiate it from the old ones. monday is also the last day for galaxy note7 consumers who either want a refund or who want to cancel their service without a fee.
samsung started the recall process in singaporeon friday and will start recalling phones in the u.s. on wednesday. the world's biggest smartphone maker saidit will expand the recall program to other countries later this month and will startselling the note 7 again on september 28th. "but with apple's new iphone 7 series a hitwith consumers and lg set to unveil its new v20 smartphone, it remains to be seen howsamsung will get itself through the note 7 crisis. kim hyesung, arirang news."
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